Returns & Warranty

Returns

We want you to be happy with your purchase. If an item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and we will arrange a replacement or refund.

To be eligible for a return, items must be:

• Unused and in the same condition you received them
• In the original packaging, with all accessories, manuals, and tags included
• Accompanied by proof of purchase (order number or receipt)

Please note that due to hygiene and safety reasons, certain items may not be eligible for return once opened, unless they are found to be faulty.

Manufacturer Warranty

Every appliance we sell, including products from DeLonghi, Braun, Panasonic, Kenwood, and ThinkAir, is covered by the manufacturer's standard warranty against defects in materials and workmanship. Warranty periods vary by brand and product category and are listed on each product page.

To make a warranty claim:

1. Contact us with your order number, a description of the issue, and photos or video if possible.
2. We'll confirm whether the issue is covered and guide you through the manufacturer's repair, replacement, or service process.

Warranty coverage does not extend to damage caused by misuse, unauthorized repairs, normal wear and tear, or use with an incompatible power supply.

How to Start a Return or Warranty Claim

Reach out through our Contact page with your order number and details, and our team will guide you through the next steps.